Previous incidents
Issues with sending emails
Resolved Apr 24 at 12:08am UTC
Sendgrid has reported that the email sending delays are resolved and emails are now sending as expected. More information on their status page here: https://status.sendgrid.com/
1 previous update
User metadata and session claims cannot be edited in the Clerk dashboard
Resolved Apr 23 at 03:03pm UTC
The fix has been deployed. Metadata and session claims editing is now back to normal.
1 previous update
Webhooks delayed
Resolved Apr 22 at 10:40pm UTC
Webhook delivery wait times have returned to normal.
1 previous update
Certain functionality of the Clerk Dashboard is not working
Resolved Apr 16 at 08:37pm UTC
Dashboard functionality is fully restored
2 previous updates
Clerk Dashboard Partial Outage
Resolved Apr 04 at 09:39pm UTC
Issues on the dashboard have been resolved. It appears as if an upstream provider's downtime caused an error in our dashboard, which has now been resolved. We're looking into this further and will update the status as soon as we have more information.
1 previous update
Clerk Dashboard is down
Resolved Mar 06 at 02:02pm UTC
Clerk Dashboard recovered.
1 previous update
Increased token expiration errors
Resolved Feb 28 at 09:25pm UTC
We have released fix for the issue and have observed that the error rate has decreased. We expect that the issue has been resolved.
1 previous update
Configuration Issue Caused 27-Minute Downtime
Resolved Feb 06 at 10:14pm UTC
At approximately Feb 6, 2025 9:43 PM UTC we performed a configuration update to upgrade ~3700 Clerk instances with a legacy setting. Unfortunately, this update contained an error. As a result, application code ran into an error on a majority of API requests, causing downtime for the impacted instances.
We identified and addressed the root cause, with an update that ran on Feb 6, 2025, at 10:06 PM UTC. We have observed no further occurrences of this error, and performance of Clerk systems app...
1 previous update