Previous incidents

April 2024
Apr 09, 2024
1 incident

Degraded performance on Dashboard and Frontend API

Degraded

Resolved Apr 09 at 03:21pm UTC

We've observed performance as restored. We'll continue to monitor

2 previous updates

Apr 08, 2024
1 incident

Degraded SMS Deliverability

Degraded

Resolved Apr 09 at 09:46pm UTC

This issue has now been fully resolved and SMS deliverability is back to normal. We apologize for any disruption it caused and are taking measures internally to ensure that SMS deliverability issues like this don't happen again.

3 previous updates

Apr 07, 2024
1 incident

Scheduled Database Maintenance

Maintenance

Resolved Apr 07 at 09:34am UTC

Update: The database upgrade was completed. Maintenance mode worked as expected to keep users signed in.

However, new sign ins, new sign ups, and updates to clerk objects were blocked for longer than expected.

The delay was the result of some upgrade steps taking longer than expected, and longer than the dry run against our staging environment indicated.

We understand authentication and user management is critical infrastructure for your application, and will be conducting a complet...

1 previous update

March 2024
No incidents reported
February 2024
Feb 28, 2024
1 incident

Increased login failures due to 500 Errors

Degraded

Resolved Feb 28 at 09:15pm UTC

Errors resolved by upstream by Cloudflare, no new failures detected at this point.

1 previous update

Feb 11, 2024
1 incident

Clerk Frontend API returning 500s

Downtime

Resolved Feb 11 at 07:33pm UTC

The DDoS attack stopped, and systems returned to normal. We'll be adding additional protections to prevent this in the future.

1 previous update